“After having been promised compensation and getting my timeshare agreement with Marriotts relinquished for the sum of £5940 by a group called European Claims Centre I was asked to pay a deposit of £480 on the spot to engage their services. I had been trying to get rid of my timeshare for years as it was a big money drain and I wasn’t able to make use of it. I was advised by them that this was the only way to dispose of it as by stopping paying the maintenance fees would cause legal action to be taken against me including having the bailiffs at my door removing my possessions. Also that on my death my children would be responsible for the maintenance payments. I was reluctant to fork out even more money but thought it was cheaper in the long run than continuing paying maintenance fees for the next 65 years, the time left on my contract.
I had never heard of this company before but was assured that they had been dealing successfully for many years. When I returned home, i looked them up in the internet and to my horror I found out that they were connected with other dubious timeshare companies who had had successful legal actions taken against them.
I immediately started panicking and started searching for anyone who could advise me how to end this contract with ECC.
It turns out that everything that the adviser at ECC told me was completely untrue.
I wrote to many organisations on the internet and found several mentions of an organisation named Kwikchex. They had been involved in taking these dubious companies to court so I wrote to them explaining my situation. It was the best decision I’ve made in years.
I immediately started receiving advice from them on how to proceed to get my money back from ECC.
I had paid the deposit of £480 by credit card so was advised to immediately contact the credit card fraud department and explain what had happened, I also sent copies of all documents to the fraud department for them to investigate. They immediately put the payment on hold pending investigation. I was also advised to write to the head office of ECC stating that I wished to end the contract and was not prepared to pay the remaining balance. I never received a reply from them. Eventually I received an email from their office in Fuengirola, Spain asking for my bank details and a few weeks later after several reminders to them that I still hadn’t received my deposit back it was finally paid directly into my bank account.
Throughout all these weeks I was in constant contact with Gemma at Kwikchex who guided and advised me step by step on what to do next. What surprised me was that this amazing service is free to everyone who needs it.
Without being exaggerated I felt like a huge weight had fallen off my shoulders when the matter was finally resolved. There is no doubt in my mind that without their help I would still be struggling unsuccessfully.
I am so grateful that there are organisations out there protecting consumers against the unscrupulous money grabbing scammers who don’t care whether their victims are 18 or 80 years old.
I give Kwikchex 100/100 for courtesy, compassion, guidance and success in their efforts to help consumers who have been misled and tricked by these unscrupulous companies who don’t care who they hurt.
A special huge thank you to Gemma who was my contact throughout.”
Mr T, Jul-17
Note – no fees are charged to consumers seeking help regarding timeshare and related products by Timeshare Task Force (managed by KwikChex).